FREQUENTLY ASKED QUESTIONS

Our business hours are 9am-5pm Mon-Fri.

Graham Lindsay the founder of The Belfast Bookcase Company handles most of the calls and will respond to you. Please leave a message and he will get back to you promptly.

Or please send an email to hello@grahamlindsay.com

We cover Northern Ireland, Republic of Ireland and ship to Scotland and England under special terms.

Outline estimates are free. Simply complete and submit our form here https://www.thebelfastbookcasecompany.com/quote-request/

This form is designed to give you an estimated price for projects such as alcoves or one wall bookcase ideas. The more information you give us, the more accurate the estimate we give you.

Please note these estimates are subject to survey. If you decide to go ahead, the next step is to book our Design Consultation with Graham.

The Design Consultation is a crucial step in the process of getting your perfect bookcase solution. We take great care to work closely with you to bring your vision to life, showing precisely what your scheme will look like.

It includes a survey of your room, a 3D image, or images to visually represent your ideas for the room and a quote. We use world-leading 3D CAD software technology to create your designs. These are highly detailed scaled drawings to architectural quality and the highest quality photo realistic rendered images.

You’ll receive your quote and design images by email, and if needed we can discuss these via a Zoom meeting.

We aim to design each piece to incorporate the best use of space and features that incorporate solutions for storage, so your design is truly bespoke.

The fee for your Design Consultation is £300, which is deducted from the overall cost of your project, when booked within 12 months of receiving the designs.

Please note for commercial projects or very large residential projects, design costs are subject to special terms. Please call or email to discuss. We charge travelling expenses for projects in Republic of Ireland, England, Scotland and Wales.

Take time to list your priorities for each room.

Consider your overall design and storage requirements.

Make a list of everything you would like and collect images of ideas that inspire you.

Then we’ll bring your vision for your room to life, using our 3D visuals.

We use a Polyurethane Lacquer for a smooth finish and durability in either a clear or colour finish.

You can choose colours from the Farrow & Ball or Little Greene paint colour ranges or we can match to your specific colour.

Alternatively, we can install your furniture with a primed finish ready for hand brushing. We recommend this is left to acclimatise for a minimum of two weeks before painting.

As a general guide, our bookcases, studies, libraries & wardrobes for two alcoves typically range from £2,000 to £7,000.

Large bookcase, library or study schemes can range from £3,000 to £7,000 up to larger wall to wall schemes around £25,000 or more.

All prices quoted include VAT.

We invoice 50% of the quote in advance of starting work, to secure materials. This is followed by an invoice for 25% payment when your furniture is ready for delivery. We send the final 25% invoice on completion. All invoices are due for payment within 7 days.

All products remain the property of The Belfast Bookcase Company until payment has been received in full.

What type of materials do you use?

We select quality materials to suit the design and location of your project. These range from quality branded FSC rated boards, such as moisture resistant MDF for painted finishes or solid wood veneers to solid timbers and native hardwoods.

We always use the best quality hardware including thick gauge cast hinges and items from the German Blum range. We choose stunning British-made knobs and handles by Armac Martin http://www.martin.co.uk/

Graham Lindsay is a master craftsman with over 30 years’ experience in the woodworking industry, and he sets high quality standards for joints, casework and finishes designed to last the test of time.

After the initial Design Consultation, we return within one to two weeks, with an accurate quotation showing the detailed specification and payment schedule.

When you decide to go ahead with the order, we email you with a full set of working drawings, order materials and build your cabinets at the workshop.

This phase takes from 8 to 12 weeks depending on our workload.

The installation phase can take from 1 day to 2 weeks, depending on the size of your project. As a guide, large projects can take up to a week or more to install.

When we arrive to install your project, we will need to be able to park one van daily for the duration of the project. We do not include parking expenses in our initial quotation and require you to provide parking permits or cover any necessary parking expenses.

If parking permits are not provided, we will use Pay & Display bays or parking garages nearby. At the end of the project we add the total cost of parking to the final invoice. You must pay in full any parking expenses incurred during the installation of your project.

We require good access to the front door of your house or flat so we can unload all our tools and materials for your project. Please clear the room as we need a large amount of floor space to assemble your furniture.

Remove any objects you can carry from the room and move aside any heavy furniture. If there is not enough space in the room, we may need to use an adjacent room and rearrange furniture in order to free-up some workspace.

If we have agreed to remove your existing fixed furniture, you must ensure it is completely empty before we start work. If this is not done, we may add an additional charge to the final invoice at our discretion.

We prepare most of your project in the workshop to minimize cutting on site. Due to the nature of fitted furniture we may do some cutting and drilling in your home; working outside is not an option as it slows down the process and also creates a lot of traffic through the house.

Upon completion of your project and following the site clean-up, some dust may remain. It is your responsibility to arrange professional cleaning services at your own expense, should you wish to do so.

By approving and e-signing the designs you are accepting the specification as shown, therefore these need your particular attention.

If you need changes at a later date, these may incur further charges and the installation or completion dates may be delayed. If we can manage the change without too much disruption we may not charge for that change. However, if your changes are significant and require extra materials and changes to our schedule, we may have to charge extra.

When your project goes into production the designs can no longer be changed.

If you require additional work, we will agree a price for this, before carrying it out.

Changes and additional work may extend our estimated finish time.

Once you sign the agreement, it cannot be cancelled, and money paid to date will not be returned. We will send a settlement invoice for work that has been done to date, which you must pay in full, in 5 working days from the invoice issue date.

We provide delivery dates in good faith. On rare occasions there may be unforeseen circumstances that delay installation.

We respectfully ask our customers to be patient should these delays occur, and rest assured that we will keep you fully updated with any changes.

We will attempt to resolve any delays as efficiently as possible but will not be liable for any loss (including direct or consequential loss, financial loss, loss of profits or loss of use) arising from the delay.

All our work is guaranteed for ten years and should anything fail we will repair or replace the necessary parts. You will receive a full written 10-year Guarantee on completion of your project.

Yes, we have extensive business insurance including product and public liability

Our terms and conditions are listed here - (link to T&Cs website page)

TERMS & CONDITIONS

These terms and conditions relate to all and any agreement between us when you buy services and/or products from us. Details of the consideration (price you pay and what we will supply) will be contained in our Quotation and design drawings. Our products and services are provided to the best of our ability and based on the Interior Designer’s personal experience and any information, facts and requests you provide. Whilst we can advise you it is your responsibility to ensure that products and product specifications meet your particular needs.

By approving and e-signing the designs you are accepting the specification as shown, therefore particular attention should be paid. Changes made at a later date will incur further charges and the installation or completion dates may be delayed. When your project goes into production the designs can no longer be changed.

On agreement of quotation a 50% deposit is required to secure your project. Payment should be made electronically and is due to be paid within 5 working days from the invoice issue date. All prices quoted are subject to VAT, which is charged at the current rate. Please note if funds are not received within the specified time we may re-allocate your project delivery dates.

Upon receipt of the deposit our production manager will be in touch with you to arrange installation details, including access to the property, parking and the best time of arrival of our carpenters. Should you have any queries please contact our production manager as he will be overseeing your project.

Delivery dates are given in good faith and are adhered to as closely as possible but due to the intricate nature of our fully bespoke service, the customer must recognise that at times there may be unforeseen circumstances that will delay installation. We respectfully ask our customers to be patient should these delays occur and rest assured that we will keep you fully updated with any changes. We will attempt to resolve any delays as efficiently as possible but will not be liable for any loss (including direct or consequential loss, financial loss, loss of profits or loss of use) arising from the delay.

When we arrive to install your project we will need to be able to park one van daily for the duration of the project. We do not include parking expenses in our initial quotation and require you to either provide parking permits or cover any necessary parking expenses. If parking permits have not been provided, we will either use Pay & Display bays nearby or parking garages in close proximity. At the end of the project the total cost of parking is added to the final invoice. You must pay in full any parking expenses incurred during the installation of your project.

You are required to provide good access to the front door of your house or flat so that we may unload all our tools and materials for your project. You must clear the room that work is to be undertaken in as we require a large amount of floor space to assemble your furniture. Remove any objects you can carry from the room and any heavy furniture should be moved aside. In the event there is not enough space, our carpenters may need to use an adjacent room and rearrange furniture in order to free-up some work space. If we have agreed on the removal of existing fixed furniture you must ensure it is completely empty before work commences. Failure to do so may incur an additional charge which will be added to the final invoice at our discretion.

We prepare most of your project in the workshop to minimize cutting on site. Due to the nature of fitted furniture some cutting and drilling will be undertaken in your home; working outside is not an option as it slows down the process and also creates a lot of traffic through the house.

Upon completion of your project and following the site clean-up, some dust may remain. It will be your responsibility to arrange professional cleaning services at your own expense, should you wish to do so.

Once the project is fully completed you should inspect the work and promptly inform us of any issues. We may send you a Completion Form to be signed off within three working days. You must pay the outstanding amount in full, in 5 working days from the invoice issue date. You must not delay the payment. All products remain under the property of Lindsay Furniture Design until payment has been received in full.

Once you sign this agreement you cannot cancel it and moneys paid to date will not be returned. A settlement invoice for work that has been done to date will also be sent which you must pay it in full, in 5 working days from the invoice issue date.

Let us help you with bespoke cabinets or bookcases

Request a Quotation today...