FREQUENTLY ASKED QUESTIONS
What are your business hours?
Our business hours are 9am-5pm Mon-Fri.
Graham Lindsay the business owner handles the calls and we will respond most times. If you happen not to get through please send an email or leave a message, we will get back to you promptly.
What areas do you cover?
We cover Northern Ireland, Republic Of Ireland and will ship to Scotland and England under special terms.
How do I get a quote, is there a charge for the Design Consultation?
Quotes are free and can be obtained by submitting our quote form, the quote form is accessed on the homepage. This form is designed to give you an estimated price for projects such as alcoves or one wall schemes, however can be used for any project. The more information you can give to us, the more accurate a price we can give to you. All prices are subject to survey. If you decide we are within your budget, the next step is to book a ‘Design Consultation’.
This is a crucial step in the process and by using our service we will be able to offer you a complete picture of what we can do to help you, and a range of options to suit your specific needs.
The cost of our ‘Design Consultation’ is £250.00, this nominal fee is deducted from the overall cost of the project. This includes a survey, production of a quote and 3D image or images as needed. All quotes are emailed and design work is shown via a Zoom meeting.
If you decide that you do not want to place the order and do want copies of the designs, then the designs can be bought for the full value of £400.00
For extensive or commercial projects, design costs are subject to special terms, please get in touch to discuss, via email or call. Travelling expenses will apply for Republic of Ireland, England, Scotland and Wales
How can I prepare for the consultation?
Take time to list your priorities, we get asked for multiple rooms, when the reality is that the value adding room of the house is really the one room that is to be done whether that be a master bedroom, living room, kitchen, study or hallway. Also think about the overall design and storage requirements, list anything out as a brief or wish list and gather photo references where possible. If you are finding it difficult to picture what will fit into the space in terms of design, that’s where our expertise and process will bring your vision to life.
What kind of finishes and colours are available?
Most of what we do is sprayed in our workshop using a Polyurethane Lacquer which is either in a clear or colour, most of the colours we do are from the Farrow & Ball colour range and Little Green colour range, however if you require a specific colour match we can do that also. A sprayed finish is a smooth finish, alternatively we can install your furniture with a primed finish ready for hand brushing, we would recommend all furniture is left to acclimatise beforehand painting for a minimum of two weeks.
How much will fitted furniture cost?
As a general guide to our pricing, our bookcases, study’s, libraries & wardrobes typically range from £2000.00 to £7,000 these can be one or two alcoves to all kinds of runs and L-shapes. Large bookcase’s, library or study schemes can range from a one wall scheme with kneehole pricing from £3000 up to larger room wall to wall schemes from £7,000 to £25,000.00. All prices quoted include VAT. It is possible to work with larger budgets should the specification require it.
What type of materials are used?
Quality materials are selected to suit their situation where they are to be used. A range of materials are used from a quality MDF for painted finishes or solid wood veneers to solid timbers and native hardwoods are available. We use the best quality hardware including thick gauge cast hinges and the German Blum range. Our company of choice for knobs and handles are Armac Martin http://www.martin.co.uk/ who supply British made knobs and handles which are stunning.
Describe the quality of the furniture?
The Company owner and Master Joiner Graham Lindsay who has over 30 years’ experience in the woodworking industry, has set the high standards in terms of quality which is achieved from improving and practising manufacturing processes for well over a decade in business, this results in joints, casework and finishes which last the test of time. This culture is not reserved for the only for the product, but also for the management, people in the business and systems through regular reviews and updates ensuring excellent service alongside our products.
How long will the process take?
After the initial design consultation, we aim to return within a week and two weeks for larger projects, with an accurate quotation showing detailed specification and payment schedule. If you decide to go ahead with the order, we will begin to prepare your project including emailing you a full set of working drawings, ordering materials, building the cabinets at our workshop. This phase can take from 8 to 12 weeks depending on our workload at the time. The installation phase can take from 1 day to 2 weeks depending on the size of the project. Larger projects can take up to a week or more to install.
What happens if I request a change or additional work?
If you decide to make a change and we can manage the change without too much disruption we will not charge for that change. However if the change is significant where extra materials and our schedule is effected we may have to charge for this. If any additional work is required we will agree a price for this before any additional work is carried out. In the event of changes and additional work our estimated finish time may be extended.
What happens if there is a failure in the workmanship?
You can be happy in the fact that all our work is guaranteed for three years and should anything fail we will repair or replace the necessary parts. A full written 3-year Guarantee will be submitted following the completion of your project.
Do you carry Insurance?
Yes, by law as a business who runs a payroll and has employees we have to carry an extensive business insurance including product and public liability.
HOW WE WORK
We offer a professional design service.
This is a critical step in the process for the success of a project, we take great care to work closely with you to bring your vision to life showing precisely what your scheme will look like.
Designs are drawn up using a world leading 3D CAD software technology. We will produce highly detailed scaled drawings to architectural quality and the highest quality photo realistic rendered images within this area of industry.
Each piece is designed to incorporate the best use of space and features that incorporate solutions for storage, making the item much more than just a piece of furniture; making it truly bespoke.
During our initial consultation, we will not ask for a commitment- other than a consideration of your budget, and a date when you would like your project completed by. This will enable us to offer you a complete picture of what we can do to help you, and a range of options to suit your specific needs.
To get the most out of this consultation, it would be helpful if you could provide the following:
- A good idea of your preferred overall design and storage needs.
- Any information and photo references that chime well with the above idea.
- Any colour schemes you would like to consider.
- Easy access to the space where you would like to place the cabinets, this will allow us to take accurate measurements.
Finally allow up to an hour per room, this is usually enough time to measure, take a brief and discuss design ideas.
We look forward to meeting you, and to discussing your project in depth.
Once we have all the necessary information and have agreed the specifics of your design we will work out the full costs of your project and send you an email with a detailed quotation. The designer you have met with initially will remain your point of contact during the entire process, providing you with a personal service.
Should you wish to proceed with the project we will liaise with you to determine the most suitable dates for installation. Once you decide to commission your custom furniture with us, our draftsman will start working on detailed technical drawings (he may need to come back to your home to take some more measurements, investigate site access and confirm other specifics of your project).
A full set of technical drawings will be sent to you by email for your final approval and sign-off. Upon approval we’ll then take your project into production and start manufacturing your bespoke furniture.
TERMS & CONDITIONS
These terms and conditions relate to all and any agreement between us when you buy services and/or products from us. Details of the consideration (price you pay and what we will supply) will be contained in our Quotation and design drawings. Our products and services are provided to the best of our ability and based on the Interior Designer’s personal experience and any information, facts and requests you provide. Whilst we can advise you it is your responsibility to ensure that products and product specifications meet your particular needs.
By approving and e-signing the designs you are accepting the specification as shown, therefore particular attention should be paid. Changes made at a later date will incur further charges and the installation or completion dates may be delayed. When your project goes into production the designs can no longer be changed.
On agreement of quotation a 50% deposit is required to secure your project. Payment should be made electronically and is due to be paid within 5 working days from the invoice issue date. All prices quoted are subject to VAT, which is charged at the current rate. Please note if funds are not received within the specified time we may re-allocate your project delivery dates.
Upon receipt of the deposit our production manager will be in touch with you to arrange installation details, including access to the property, parking and the best time of arrival of our carpenters. Should you have any queries please contact our production manager as he will be overseeing your project.
Dates & Time of Arrival
Delivery dates are given in good faith and are adhered to as closely as possible but due to the intricate nature of our fully bespoke service, the customer must recognise that at times there may be unforeseen circumstances that will delay installation. We respectfully ask our customers to be patient should these delays occur and rest assured that we will keep you fully updated with any changes. We will attempt to resolve any delays as efficiently as possible but will not be liable for any loss (including direct or consequential loss, financial loss, loss of profits or loss of use) arising from the delay.
When we arrive to install your project we will need to be able to park one van daily for the duration of the project. We do not include parking expenses in our initial quotation and require you to either provide parking permits or cover any necessary parking expenses. If parking permits have not been provided, we will either use Pay & Display bays nearby or parking garages in close proximity. At the end of the project the total cost of parking is added to the final invoice. You must pay in full any parking expenses incurred during the installation of your project.
Work On Site
You are required to provide good access to the front door of your house or flat so that we may unload all our tools and materials for your project. You must clear the room that work is to be undertaken in as we require a large amount of floor space to assemble your furniture. Remove any objects you can carry from the room and any heavy furniture should be moved aside. In the event there is not enough space, our carpenters may need to use an adjacent room and rearrange furniture in order to free-up some work space. If we have agreed on the removal of existing fixed furniture you must ensure it is completely empty before work commences. Failure to do so may incur an additional charge which will be added to the final invoice at our discretion.
We prepare most of your project in the workshop to minimize cutting on site. Due to the nature of fitted furniture some cutting and drilling will be undertaken in your home; working outside is not an option as it slows down the process and also creates a lot of traffic through the house.
Upon completion of your project and following the site clean-up, some dust may remain. It will be your responsibility to arrange professional cleaning services at your own expense, should you wish to do so.
Once the project is fully completed you should inspect the work and promptly inform us of any issues. We may send you a Completion Form to be signed off within three working days. You must pay the outstanding amount in full, in 5 working days from the invoice issue date. You must not delay the payment. All products remain under the property of Lindsay Furniture Design until payment has been received in full.
Cancellation of Agreement
Once you sign this agreement you cannot cancel it and moneys paid to date will not be returned. A settlement invoice for work that has been done to date will also be sent which you must pay it in full, in 5 working days from the invoice issue date.
Let us help you with bespoke cabinets or bookcases
Request a Quotation today…